"A Most Impressive Group!"
Both myself and Bartelings' Associate Steven Dobbins have just returned from commissions as Logistic Directors on multi-destination tours with one of our leading international travel clients. As such, we thought it would be an opportune time to talk about the importance of the flight team and how they can contribute to the overall experience of the guests.
A guest's travel experience is not just about the destinations but how they are looked after throughout the journey. This area is one of Bartelings' key strengths. Providing a competent and professional Flight Team and Logistics Director can leave a positive impact on even the most taxing traveller!
"Steve was accommodating, listened well, exceedingly adaptive to challenging situations and he always presented a most pleasantly positive demeanor. The flight crew were also superb; they were always professional, engaging and efficient and it was a pleasure to travel with them."
Melinda G, USA.
When our clients request that one of the Bartelings team join the tour as Logistics Director, there's a lot of trust riding on this. Why? Because this role, together with the flight crew, is the backbone to the how the tour operates and there are some key qualities that are required to ensure the tour is seamless and guests have the experience that lives up to their expectations.
Whether the tour is a 32-day circumnavigation around the globe or a 4-day short break, the tour team carries a huge responsibility, giving guests confidence, assurance and peace of mind all through their travels. Knowledge, passion, respect for cultural differences and social confidence are a given but qualities to manage the back stage aspects of a tour without drama are equally important:
Flexibility and ability to tailor guests experiences during the tour.
Calm, responsive and sensitive group management - each tour group comes with their own cultural expectations, social norms, and needs.
Adaptable and able to respond effectively to last-minute changes in itinerary or emergencies as they arise - this could even stretch to re-routing the plane to a different airport or country in certain circumstances!
Ability to demonstrate and reinforce the tour company’s core values, through inspiring guests to leave a positive social impact for example.
Bartelings’ involvement in the tour management can be as high-level or as detailed as our clients require to ensure a smooth operation that reflects well on them - and keeps customers coming back for more. Start a conversation with us today and learn more about Bartelings' Ultimate Air Tour Package, and how we can curate, contract and lead the tour on behalf of our clients. Contact us by email on hello@bartelings.com or call +44 (0)1308 297027 and let us show you where we can take you.